Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be captured easily or documented directly. It resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information. Enter knowledge management: the practice of ensuring that the best of what is known in the workplace is mobilized rapidly and survives employee turnover and organizational change.