Description

Knowledge management (KM) comprises processes and practices in organizations that formalize the management and use of an enterprise’s intellectual assets. Effective knowledge management  requires a collaborative and integrative approach to the creation, capture, organization, access and use of information assets including the tacit, uncaptured knowledge of people.

During this course, you will learn about business analysis frameworks and strategy roadmaps relevant to the planning and execution of knowledge management initiatives in organizations. The objective of this course is to build an expansive understanding of the core principles of knowledge management, and to discuss best practices for establishing impactful knowledge management programs.

Learning Outcomes

  • Data, Information and Knowledge
  • Typology of Knowledge
  • History & Evolution of Knowledge Management (KM)
  • Value proposition and business case for KM
  • Knowledge Processing and KM Lifecycle
  • Enabling technologies for KM
  • Communities of Practice
  • KM in Practice Case Studies

Duration

12 hours

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Instructors

Badou Bousso turns complex ideas into tools people actually use. With 15 years of applied expertise in knowledge management, AI stewardship, and learning design, he brings a direct, participatory facilitation style to professional development workshops, conference sessions, and university classrooms alike. Certified in knowledge management (CKM), information architecture (CKS-IA), and AI management (CAIM), Badou draws on deep experience in the healthcare and not-for-profit sectors to ground every session in real problems — and real solutions. Participants leave further than they expected to go.