Description

Knowledge management (KM) is of growing importance to the success of organizations.  Clearly defined systems and agile management of data, information, and knowledge assets can help drive better decision making in the organization, and also catalyze innovation of new products and services.

Building on a solid foundation of core concepts, in this course you will explore complex system drivers that support or impede successful knowledge management initiatives. You will learn about the linkage between KM and business decision making, and the importance of KM in the adaptive enterprise. The objective of this course is to advance an understanding of KM strategy by emphasizing key success factors (KSFs) related to governance, leadership, and culture; and to highlight key trends in technologies that are revolutionalizing the practice of KM in organizations.

Learning Outcomes

  • Organizational Learning & Organizational Memory
  • Organizational Culture for Knowledge Sharing & Learning
  • Key Success Factors for KM Systems & KM Programs
  • KM Value Assessment Frameworks
  • KM Leadership Roles & Responsibilities
  • Knowledge-based Decision Support Systems
  • Advanced Technologies for KM
  • KM in Practice Case Studies

Duration

12 hours

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Instructors

Badou Bousso turns complex ideas into tools people actually use. With 15 years of applied expertise in knowledge management, AI stewardship, and learning design, he brings a direct, participatory facilitation style to professional development workshops, conference sessions, and university classrooms alike. Certified in knowledge management (CKM), information architecture (CKS-IA), and AI management (CAIM), Badou draws on deep experience in the healthcare and not-for-profit sectors to ground every session in real problems — and real solutions. Participants leave further than they expected to go.