Description

Knowledge management (KM) is of growing importance to the success of organizations.  Clearly defined systems and agile management of data, information, and knowledge assets can help drive better decision making in the organization, and also catalyze innovation of new products and services.

Building on a solid foundation of core concepts, in this course you will explore complex system drivers that support or impede successful knowledge management initiatives. You will learn about the linkage between KM and business decision making, and the importance of KM in the adaptive enterprise. The objective of this course is to advance an understanding of KM strategy by emphasizing key success factors (KSFs) related to governance, leadership, and culture; and to highlight key trends in technologies that are revolutionalizing the practice of KM in organizations.

Learning Outcomes

  • Organizational Learning & Organizational Memory
  • Organizational Culture for Knowledge Sharing & Learning
  • Key Success Factors for KM Systems & KM Programs
  • KM Value Assessment Frameworks
  • KM Leadership Roles & Responsibilities
  • Knowledge-based Decision Support Systems
  • Advanced Technologies for KM
  • KM in Practice Case Studies

Duration

12 hours

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Jasmin Manseau, MBA, B.Eng is a Long Term Appointed Part-Time Professor at the Telfer School of Management in Ottawa, where he teaches strategy, entrepreneurship, knowledge management, and information systems at the undergraduate and graduate level. He is also a course lecturer in information technologies, innovation, and entrepreneurship at the Université du Québec en Outaouais and the Royal Military College in Kingston.

Before joining the University of Ottawa, he worked as a Petroleum Field Engineer for Schlumberger in Western Canada and as a Management Consultant for Deloitte. He co-founded a software development firm that offers enterprise-wide software solutions such as knowledge management systems for public and private sector organizations. He is a seasoned professional in information technologies that focuses on harnessing value for organizations by leveraging digital technologies to facilitate knowledge capture and dissemination in organizations.

He earned an MBA at the University of Ottawa and a bachelor’s degree in mechanical engineering at McGill University. He is pursuing a doctoral degree in digital technologies at Queen’s University. His research areas include the strategic and entrepreneurial uses of artificial intelligence in organizations.

 

Badou Bousso is a professional translator, language teacher and editor. He has worked in-house and as a freelancer for almost two decades. His professional experiences have taken him to the United States and France. Badou currently works as a content coordinator for a medical association in the National Capital Region. In this capacity, he creates, updates and revises internal content for the membership department, and also contributes to the association's website. Badou received his Knowledge Management certification in 2011. He uses his expertise in this field to foster collaboration, learning, process improvement and plain language. He was the recipient of several Ottawa Regional Contact Centre (ORCCA) awards from 2012 to 2019. An avid lover of classical literature and languages, he hopes to complete (one day) his doctoral studies in francophone literature.

Badou currently lives in Gatineau and is responsible for francophone relations for Reviewers Canada (Ottawa-Gatineau).