Instructors
Justin Thibault currently manages the Faculty of Health Sciences marketing and communications team at the University of Ottawa. He leads strategic initiatives that aim to improve the students’ (as the university’s customers) experience from recruitment to alumni engagement. He seeks innovative ways to connect to his customers and streamline every step of the experience.
Prior to this, Justin led the Service Excellence Initiative at California State University Long Beach, in Long Beach, California. There, he applied his experience to develop the Service Excellence vision and implement an array of improvements that were all integral to improving the customer experience. His customer experience transformations started while he was leading the University of Ottawa’s strategic initiative to become—and remain—a recognized leader in service excellence.
As a skilled facilitator and motivational change agent, he collaborates with all stakeholders to implement a range of continuous improvement strategies.
Justin is a graduate from the University of Ottawa and has done work across North America in both the private and public sectors. He is also fluently bilingual in both French and English.