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Excellent client service differentiates the excellent organization from the mediocre, the dubious, and the short-lived. This has been true almost as long as businesses have been around. But now client expectations for service extend beyond businesses and into areas of public service. Furthermore, expectations are harder than ever to meet. An always-connected public have come to expect always-available services. These services must be not only consistently high-quality and customized, but also fast.
In a society where social media tools have taken word-of-mouth to a whole new level, the public service and other organizations must close the perceived gap between expectations and current standards of delivery. The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
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