Description

Delivering project and program results means navigating a daily obstacle course of challenges. A core Business Process Improvement (BPI) skill is knowing exactly what to refine and how to do it.

In this course, you’ll learn to define problems clearly, uncover root causes, validate response plans, integrate reporting and approvals, and confirm that solutions work as intended. We’ll use proven tools to guide every step—from problem identification to solution rollout, refinement, and process standardization.

Because BPI is participatory, you’ll learn when problems can be solved individually and when collaboration drives better outcomes. Through hands-on scenarios, you’ll practice applying each step and tool to your own workplace challenges.

BPI draws from Lean, Six Sigma, continuous improvement, quality management and control, statistical process controls, Agile practices, and more.

Prerequisite: BPI: An Introduction

Learning Outcomes

At the end of this course the participant will be able to:
  • Select the right problem-solving method for the situation
  • Engage stakeholders to apply each step effectively
  • Break the problem into actionable components
  • Plan and execute targeted data collection
  • Identify the best response based on current conditions
  • Validate the solution before full implementation

Duration

6 hours

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Instructors

Headshot of a business woman with red hair, red glasses and a black blouse

Francine Durivage is a bilingual Performance Enhancement Specialist with over 20 years of experience. She has worked internationally helping organizations and governments redefine and refine their high impact objectives and delivery. Francine holds a MPM (Master of Project Management), an MCOD (Master Certificate in Organizational Development) and a B.A. in Psychology. Her energy and effective leadership enable her to strategically address the needs of today's project manager, sponsor and team members in a practical and engaging way.

 

Photo of Daniel Wong

Daniel Wong, BSc, MBA, has specialized in IM/IT for more than 30 years, in both the private and public sectors (municipal and federal) and has consulted in the not-for-profit and charitable organizations. He draws on his executive level experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager (PMP) and scrum master (PSM I) where he has led various cross functional teams to deliver complex IT projects, service renewal initiatives and business transformation in a large-scale operational and multi-client organization. Moreover, he has noteworthy experience in adult education, internal audit, environmental data analysis and coaching in lean six sigma (Black Belt), performance management and strategic thinking.

Daniel is particularly effective in building partnerships with business and IT communities.

 

Access a Continuum of Learning

By completing the Certificate in Business Process Improvement, you will be equipped with the tools, tips, techniques, and problem-solving from the areas of continuous improvement as well as Lean, Six Sigma, and into process design.

You will experience a client-focused approach emphasizing data-driven tools, team-based decision-making, and rigorous methodologies to solve challenges related to quality, time, cost, and waste. The program centers on creating substantial value for teams, clients, and end-users alike. It will enhance your ability to prioritize efficiency and effectiveness, making your work more seamless. You will learn strategies to streamline processes, improve business performance, and accelerate your career growth.

The knowledge, skills, and abilities you acquire through this program are complementary to other offerings in uOttawa PDI’s portfolios, including Project Management