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Cost

$720 (plus tax)

Sessions

Event CodeTitleBegin DateEnd DateTermDelivery Method
P00292609ABusiness Process Improvement: An Introduction9/14/20269/15/2026AutumnOnlineRegister
P00292611ABusiness Process Improvement: An Introduction11/20/202611/20/2026AutumnIn PersonRegister
P00292701ABusiness Process Improvement: An Introduction1/14/20271/15/2027WinterOnlineRegister
P00292702ABusiness Process Improvement: An Introduction2/11/20272/11/2027WinterIn PersonRegister

Instructors

Headshot of a business woman with red hair, red glasses and a black blouse

Francine Durivage is a bilingual Performance Enhancement Specialist with over 20 years of experience. She has worked internationally helping organizations and governments redefine and refine their high impact objectives and delivery. Francine holds a MPM (Master of Project Management), an MCOD (Master Certificate in Organizational Development) and a B.A. in Psychology. Her energy and effective leadership enable her to strategically address the needs of today's project manager, sponsor and team members in a practical and engaging way.

 

Photo of Daniel Wong

Daniel Wong, BSc, MBA, has specialized in IM/IT for more than 30 years, in both the private and public sectors (municipal and federal) and has consulted in the not-for-profit and charitable organizations. He draws on his executive level experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager (PMP) and scrum master (PSM I) where he has led various cross functional teams to deliver complex IT projects, service renewal initiatives and business transformation in a large-scale operational and multi-client organization. Moreover, he has noteworthy experience in adult education, internal audit, environmental data analysis and coaching in lean six sigma (Black Belt), performance management and strategic thinking.

Daniel is particularly effective in building partnerships with business and IT communities.

 

Access a Continuum of Learning

By completing the Certificate in Business Process Improvement, you will be equipped with the tools, tips, techniques, and problem-solving from the areas of continuous improvement as well as Lean, Six Sigma, and into process design.

You will experience a client-focused approach emphasizing data-driven tools, team-based decision-making, and rigorous methodologies to solve challenges related to quality, time, cost, and waste. The program centers on creating substantial value for teams, clients, and end-users alike. It will enhance your ability to prioritize efficiency and effectiveness, making your work more seamless. You will learn strategies to streamline processes, improve business performance, and accelerate your career growth.

The knowledge, skills, and abilities you acquire through this program are complementary to other offerings in uOttawa PDI’s portfolios, including Project Management