Business Process Improvement for Personal Efficiency



3 PDUs

Prerequisite: Business Process Improvement: An Introduction 

This course is built around the Lean tools that were applied to organizational processes in the introductory course. Here, we will apply them to personal use and deal with the obstacles that diminish productivity.  We will explore the 5S process and other variations of the Lean model to eliminate inefficiencies and enhance our ability to produce more with the same (or less) effort, reducing stress as we regain control over our workload.

Using work-related simulations, we will apply the tools and techniques to get start-to-finish evaluation and streamlining of the work to be done.  We will look at managing workflow, tackling complex or longer tasks, and adding strategies to deal with productivity thieves, to deliver more value to citizens or clients, while applying Lean on a personal level.

This course can provide up to 3 PDUs / contact hours towards attaining or maintaining the Project Management Professional (PMP)® designation. Participants must submit the request to PMI via the Continuing Certification Requirements System (CCRS).

Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 75% of the course.



  • 5S tool (sort, set in order, shine, standardize, sustain)
  • Managing our work (documents, tasks, projects, emails, meetings, workspace)
  • Productivity thieves: multitasking, distractions
  • Productivity tips and tricks



  • This workshop is designed for frontline through to senior management employees looking to enhance their own productivity



6 hours



  • $655 (plus tax)


Featured Instructor

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles.

Daniel Wong, BSc, MBA, PMP, PSM-I, has specialized in IM/IT for more than 30 years, in both the private and public sectors and has consulted in the not-for-profit and charitable organizations. He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager and scrum master where he has led various technical and agile teams to deliver complex IT projects, service renewal initiatives and business transformation in a large-scale operational and multi-client organization. Furthermore, he has noteworthy experience in internal audit, environmental data analysis and coaching in lean six sigma, performance management and strategic thinking.

Daniel is particularly effective in building partnerships with business and IT communities.



Event CodeTitleBegin DateEnd DateTermDelivery Method
P00262402ABusiness Process Improvement for Personal Efficiency2/28/20242/28/2024WinterIn PersonRegister