Description

12 PDUs

Effective communication can increase executive support, build a sense of purpose and ensure project team focus. Most projects produce a lot of information, and there is a real danger of overwhelming our stakeholders. However, well-thought-out, targeted communication can hone our approach.

This workshop will feature a two-pronged approach to building effective communication. First, we will explore and determine the timing and content of communication required by stakeholders to stay informed and make decisions. Second, we will determine our communication style and practice dealing with challenging communication typical of a project environment, while acquiring the tools and templates to streamline project communication exchanges.

No prerequisites

This course can provide up to 12 PDUs / contact hours towards attaining or maintaining the Project Management Professional (PMP)® designation. Participants must submit the request to PMI via the Continuing Certification Requirements System (CCRS).

Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 75% of the course.

Learning Outcomes

  • Communication requirements analysis
  • Key project communication points and their objectives
  • Choosing your medium
  • Strategies for dealing with virtual environments and remote team members
  • Essential communication skills for PMs
  • Your communication profile
  • Speaking “executive”
  • Intercultural communication
  • Applied communication: vision, decision making, problem solving, reporting, work authorizations, escalating issues, conflict management, approvals, client acceptance, feedback and more

Duration

12 hours

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Instructor

Francine Durivage is a bilingual Performance Enhancement Specialist with over 20 years of experience. She has worked internationally helping organizations and governments redefine and refine their high impact objectives and delivery. Francine holds a MPM (Master of Project Management), an MCOD (Master Certificate in Organizational Development) and a B.A. in Psychology. Her energy and effective leadership enable her to strategically address the needs of today's project manager, sponsor and team members in a practical and engaging way.