12 PDUs

Good supervisors contribute directly to a positive working environment and help employees perform well, while feeling competent. The challenge resides in achieving the proper balance between supervising people and accomplishing one's tasks. In most cases, people promoted to the role of supervisor are knowledgeable about the technical aspects associated with the work, but they are then called to manage people, each person as complex as the next. With these challenges in hand, knowing how to achieve a high productivity level is not always obvious. This intensive workshop will explore the competencies that are essential to the efficient management and supervision of staff on a daily basis, and will provide proven techniques and tools that produce results.

This workshop requires active participation by everyone.

This workshop is recognized by the Project Management Institute (PMI)® and as such will provide 12 PDUs (Professional Development Units) / contact hours towards attaining or maintaining the Project Management Professional (PMP)® designation.

Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 90% of the course.

*PMI is a registered mark of the Project Management Institute, Inc.

Learning Outcomes

  • Exploring the roles and responsibilities associated with the supervisor’s functions
  • Reviewing the five main pillars of management
  • Understanding the notions of power, authority, responsibility and influence
  • Identifying your style of leadership and reviewing two other styles in their respective context
  • Assessing the level of professional maturity of your employees
  • Addressing the keys to motivating your employees and each of the three basic categories of needs
  • Looking more closely at interpersonal communication: your strengths and challenges
  • Understanding the necessity to regularly review employees’ performance and work habits
  • Using a very powerful feedback and coaching tool
  • Learning about delegating with confidence


12 hours

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Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency world wide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles.

It gave me the tools I was looking for to help me to become a better supervisor.   

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uOttawa PDI offers a broad spectrum of educational opportunities spanning various topics. Renowned as one of the largest bilingual providers of professional development to government organizations in Ottawa, uOttawa PDI is recognized as a trusted and esteemed resource for professional growth nationwide. Some notable course categories include:


Interpersonal and Communication Skills

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