Managers need to know what tools to use, and when to use them, when managing poor performance. Their goal is to ensure poor performers understand how they are doing, and work with them to get them back on track. Managers also need to understand when poor performance becomes a discipline problem and how to act accordingly.

In this workshop, you will learn what constitutes poor performance; understand the role of the manager in managing performance; learn a three-step model to manage poor performance; and review tools necessary to manage performance.

Learning Outcomes

  • What is poor performance?
  • What level of performance can you expect?
  • Why does poor performance persist?
  • What is the role of the manager or supervisor in managing poor performance?
  • Work with a three-step model to manage poor performance
  • Review Feedback, coaching and progressive discipline
  • Create an action plan to work with an employee who exhibits poor performance


6 hours

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Steve Lemmex has over 30 years experience in training and consulting, and currently develops and instructs Project Management and Management Skills programs throughout the United States and Canada, as well as in Europe and Asia. He has worked in two North American-wide training organizations, and on contract for several large US-based training companies. He is a certified Myers Briggs Facilitator and a Project Management Professional (PMP).

Steve’s clients have included Fortune 500 companies (IBM, Verizon, Sprint, Symantec, Wells Fargo) as well as large organizations such as Atomic Energy of Canada, the National Research Council, the US Federal Reserve Bank, US Justice Department, Chicago Stock Exchange, and America’s Armed Forces.

Steve holds a Bachelors Degree and a masters in Business Administration.

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