Introduction to Organizational Change Management


Change is a fact of life in organizations today. It can be difficult, and people often resist it. But to develop a flexible workplace culture, organizations should follow a systematic approach to managing major change.

Organizational change management is about changing the way people work. It is an upsetting time for people as it introduces uncertainty. Introducing and managing organizational change presents challenges for the people and teams who need leadership, support and guidance. Successful organizational change management requires an inclusive, open-minded process for decision making including a communications strategy for engaging stakeholders and managing expectations.

Organizations that are serious about organizational change management should develop a communication plan, a road map for change, sponsors, integrated training programs and a plan for dealing with resistance.



  • Understand and learn to apply tools and techniques for managing change in organizations.
  • Introduce various models and approaches to organizational change management.
  • Learn techniques for recognizing and overcoming individual and organizational resistance to change.
  • Become familiar with change leadership essentials necessary to sustain change.
  • Apply a summary checklist for sustaining organizational change.



  • For those involved in introducing significant change in organizations. Today’s business environment is driving change at unprecedented levels. The pace of technological change, in particular, requires organizations to oversee transitions to new processes and procedures on a regular basis. Change has become the new reality of organizational life.



6 hours



  • $655 (plus tax)


Featured Instructor

Frank Townson served over 34 years in the federal public service with Industry Canada, Treasury Board and Foreign Affairs and International Trade Canada (DFAIT). At DFAIT, he served as Director, Berlin Embassy Project; Director, Project Implementation; Director, Professional and Technical Services; and Director, Property Portfolio Management. Since retiring from DFAIT in 2004, he has acquired an additional fourteen years’ private sector experience in project management consulting and project and risk management training services. Frank holds the PRINCE2 2017 (Practitioner), the Project Management Professional (PMP), Project Risk Management Professional (PMI-RMP), and the Certified Change Management Professional (CCMP) certifications. In addition, he holds a Master of Arts in Public Administration from Carleton University and a Bachelor of Arts in Political Science from Laurentian University.



Event CodeTitleBegin DateEnd DateTermDelivery MethodRegister to Event
P00972301AIntroduction to Organizational Change Management1/16/20231/17/2023WinterOnlineRegister to Event