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Policy on Payment and Changes to Registration

The Professional Development Institutes’ policy on payment and registration changes is designed to be flexible. However, our professional development courses are in high demand. We limit the number of attendees in order to provide you with a quality learning environment. As a result, if you must cancel or change your registration, we ask that you advise us as soon as possible. We are committed to doing our best to accommodate you within the limits of this policy.

Payment

Payment can be made at the time of registration by credit card (Visa or MasterCard) or by choosing the “Invoice Me” option, in which case the registration fees are due no later than 30 days after the course is completed.

Electronic fund transfer

Payment can also be made by electronic fund transfer, in which case a transfer notification must be sent to directpayment@uOttawa.ca once the funds are transferred. Be sure to indicate your invoice number in the notes so that the funds are correctly allocated.

Cheque

Make your cheque payable to Professional Development Institute. Indicate your invoice number on the front of the cheque. Send your payment to:

Professional Development Institute
University of Ottawa
55 Laurier Avenue East, 12th Floor
Ottawa ON K1N 6N5

Registration changes

All requests for changes to registration or for cancellations, with full reimbursement, must be made at least 10 business days prior to the course start date. The day of the course does not count as a business day.

Cancellation

If you cancel your registration within 10 business days of the course start date, registration fees remain due no later than 30 days of the original course date, in keeping with this policy. Any registration fees already paid are non-refundable.

Substitution

If you’re unable to attend a course and would like someone else to attend in your place (for no additional fee), simply send an email with the details to PDInstitute@uOttawa.ca any time no later than 4 p.m. on the last business day before the course start date.

Deferral

You can request a deferral once for a given course within 10 business days of the course start date, in which case:

  • You must submit your request no later than 4 p.m. on the last business day before the course start date (no changes will be approved on the day of the course).
  • You must take the deferred course within one year of the original course date.
  • Registration fees are due and are non-refundable.
  • A subsequent cancellation or deferral request for this course will not be approved.

Absences

If you are absent on the day(s) of the training and have failed to inform the Institue prior to the start of the course, you remain responsible for all registration fees – no exceptions.

Making-up for a missed session

If you wish to make up for a missed day or session, send us an email (PDInstitute@uOttawa.ca) no later than 30 days after the end of the course you have missed, indicating which session you want to attend. Please note that an administrative fee of 50% of the course value will be charged to your invoice and once the change has been confirmed, no further modification will be accepted.

The Professional Development Institute reserves the right to:

  • Cancel a course due to low registration or unforeseen circumstances
  • Substitute a speaker or facilitator due to unforeseen circumstances
  • Make changes to this policy and to registration fees without notice

IMPORTANT NOTICE

You are from outside the Ottawa-Gatineau area?

The Professional Development Institute reserves the right to cancel a course due to low registration. If you come from outside the Ottawa-Gatineau area, we recommend that you contact the Professional Development Institute to know the status of the course to which you are registered before making any travel and accommodation arrangements. Reimbursement of travel and accommodation arrangements expenses will not be issued.

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