Frequently Asked Questions
Where do the courses take place?
The exact location and schedule are in your registration confirmation. Most courses take place on the University of Ottawa campus or in its immediate vicinity. See the campus map.
What are your business hours?
From September to May, we are open 8:00 a.m. to 4:30 p.m., Monday to Friday. From June to August, we are open 7:45 a.m. to 4:00 p.m., Monday to Friday.
The course I’m interested in is full. What should I do?
Visit our website regularly for registration updates and additional sessions. Also, you can sign up for our newsletter to find out about any new courses or additional sessions we offer.
Do course participants have homework?
Some instructors hand out exercises to be completed during class time or at home to help you develop your new skills. These exercises, like other coursework, are not graded.
Are there any course prerequisites?
Most of our courses have no prerequisites. If a course has a prerequisite, it is clearly indicated at the top of the course page.
What if I can’t attend a course?
If you can’t attend a course, you can have someone else take the course in your place, at any time and at no extra cost. For more information, please read the cancellation policy that applies to your course:
What should I bring to the course?
Bring writing material: a pen, a pencil, paper, a notepad ... whatever you prefer! For most of our courses, we provide a workbook for each participant. Oh yes! also bring a water bottle that you can fill up at our fountain. By doing so, you'll give a little help to the environment.
How can I get to my course?
The Desmarais Building is adjacent to the OC Transpo Laurier Transitway Station. One Nicholas Street, Suite 1208, is located a few minutes’ walk from the OC Transpo Mackenzie King Transitway Station (Rideau Centre). Both locations are served by major OC Transpo and STO bus routes. If your course is held at a different off-campus location, the public transportation information is included in your registration confirmation.
Cycling is one of the best ways to commute to and from the University of Ottawa. View this cycling map for Ottawa-Gatineau to find the best path to get to your course. Once you arrive on campus, the University provides bike racks throughout the campus, which you can find on the campus bike parking map. See more on uOttawa bike parking.
Personal vehicle — paid parking
There are a number of paid parking options near our course locations. If your course is held at the Desmarais Building, you may park at the Brooks Garage ($16/day), the Rideau Centre parking garage ($20/day) or the Desmarais Building underground parking garage ($4.50/hour, no maximum from 6 a.m. to 3 p.m., $9 maximum weekdays after 3 p.m. and weekends).
If your course is at 1 Nicholas, there are a number of parking facilities nearby, including at the Rideau Centre ($20/day). See the parking map.
Is there anything else I need to know about my training session?
- Light refreshments are available in our lounge.
- Full day courses include a one-hour lunch break along with morning and afternoon breaks.
- Lunch is not provided unless otherwise mentioned.