What happens INSIDE your organization impacts the products and services you deliver to clients OUTSIDE your organization. We’re often focused on knowledge OUT; rather than knowledge IN. Working with the internal knowledge user builds capacity and enhances creativity by freeing time to focus on priority work and innovation. Teams that learn together deliver consistently higher quality outputs and are more resilient to change. Mobilizing knowledge internally is a competitive advantage for any organization.
Exploring the important connection between Knowledge Management and Business Process Improvement, the course will focus on the intersection of working with knowledge teams and organizational processes. These methodologies promote greater collaboration and consensus through team-based learning, as well as practical tools and techniques for greater information sharing and operational efficiency.
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Kate Wetherow, BFA, PMP, has over 15 years not-for-profit experience in education and operations at organizations at the community, national and international levels. Kate has a unique blend of skills as a knowledge management specialist, project manager and Lean Green Belt in business process improvement. Her particular expertise is in organizational learning, where she works to strengthen integration among departments, improve workflow efficiency and apply collaborative tools to facilitate seamless information exchange. Kate coordinates the Ottawa Knowledge Mobilization Community of Practice.