Leading Teams

In today’s workplace, there is an expectation for individuals to work cohesively together as teams. Yet, the effectiveness of teams can be inconsistent. What differentiates a high-performing team from one characterized as under-performing? What is the role of leadership in these two divergent outcomes? What can you do to become a more effective leader managing a high-performing team?

This two-day interactive workshop supports participants in developing their self-awareness through the development of critical skills to support them in effectively leading their teams to a higher level of performance, cohesion and sustainability, through continuous learning and improvement. 

  • Topics
  • Audience
  • Instructor
  • Identify and explain the stages of team development and the management responsibilities in relation to each stage

  • Recognize team problems and approaches to resolve them

  • Identify potential barriers to team motivation and develop strategies to foster increased engagement

  • Adjust your leadership approach dependent upon people and situational variables

  • Structure and provide feedback, both positive and negative

  • Identify, and subsequently avoid, ineffective leadership behaviours

  • Those interested in developing their understanding of leadership, management and communication;
  • Managing their teams more effectively to maximize business outcomes;
  • Updating their leadership skills; along with
  • Managers / team leaders/ supervisors who are new to their leadership role or leading a new team;
  • Project / Program Managers; and
  • Individuals who aspire to become a Team Leader/Manager.

Carole Norton, M.A., PCC, CPCC, is a leadership and organizational development coach with considerable public sector leadership experience.  Carole’s curiosity in relation to high performance and organizational culture led her to obtain coaching certifications from the International Coach Federation (ICF) and the Co-active Training Institute (CTI), along with enhanced training in Narrative Coaching and Conversational Intelligence (CI-Q), and a graduate diploma in conflict resolution (Carleton University).    Carole coaches in the areas of leadership development and performance effectiveness (both for individuals and groups/teams), organizational culture including change and conflict management, and effective communication.  Carole is certified to engage with various psychometric tools (e.g. EQi2.0/360, Lumina Leader/360, Lumina Spark, Lumina Team).

“Excellent course; great information! I thought the role-playing exercises were very helpful.”

Online Distance Learning 

Certain sessions of this course are now offered online via live video conferencing. Online session are indicated in parenthesis in the box below.

Register today by selecting an online session.


Select a session

Leading Teams (Online session)
November 22, 23, 24, 25, 2021
13:00 - 16:00
Leading Teams (Online session)
January 24, 25, 26, 27, 2022
9:00 - 12:00
Leading Teams (Classroom session)
March 1, 2, 2022
9:00 - 16:00
Leading Teams (Online session)
June 13, 14, 15, 16, 2022
13:00 - 16:00

Group Training

Our courses and certificate programs, delivered exclusively to your employees, offer different levels of training customization to meet your organization’s specific requirements.

To discuss your training needs, please click here to submit a request for a group training.

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