Knowledge Management for Public Service - Introduction

Knowledge management is the systematic process by which the knowledge needed for an organization’s success is created, captured, shared, and leveraged.  Knowledge is a much more complex concept than either data or information, however, all are needed to meet the mandate of today’s public service. The speed of global change means that we must manage our knowledge quickly and continuously to ensure that we create the most value for the people we serve.

During this two-day workshop, you will learn about the culture needed within an organization to maximize the processes of knowledge management.  You will learn how to work with stakeholders, policymakers, and practitioners to build their considerations into your work before you even begin. You will learn how to develop comprehensive knowledge sharing strategies to position your knowledge for the greatest impact. You will move beyond the push-out tradition toward fostering the relationships and networks often required to develop cross-sector solutions to complex problems. Finally, you will begin to see how the feedback gathered from partners will help ensure your programs and policies remain relevant over time.

  • Topics
  • Audience
  • Instructor
  • Core concepts in knowledge management (KM)

  • Elements for success of KM systems

  • Models of knowledge cycles for KM used in public service organizations

  • Canadian case studies of KM implementation

  • Methods and tools used in KM

  • Enabling technology and required support systems

  • Measurement and evaluation models

  • Policy analysts, program managers, research specialists, systems-support personnel, and mid-level executives responsible for organizing the systems that create knowledge products within complex public service organizations.

Peter Norman Levesque, KSJ, MA, is a social entrepreneur, teacher, and strategy consultant based in Ottawa. He has over thirty years of experience working with the public, private and non-profit sectors on issues of innovation, strategy, and knowledge sharing. His career has included success as an entrepreneur, an executive leader, and a founder of multiple organizations.  He currently serves on several boards of international foundations and research centres. When not teaching at the University of Ottawa, he serves as president of the Institute for Knowledge Mobilization, and maintains a busy consulting practice. Peter is an experienced and sought after speaker, facilitator, and commentator on issues of education, research, knowledge, and strategy.

Rendered Node

Course Category/Template: 

Knowledge Management

Body: 

Knowledge management is the systematic process by which the knowledge needed for an organization’s success is created, captured, shared, and leveraged.  Knowledge is a much more complex concept than either data or information, however, all are needed to meet the mandate of today’s public service. The speed of global change means that we must manage our knowledge quickly and continuously to ensure that we create the most value for the people we serve.

During this two-day workshop, you will learn about the culture needed within an organization to maximize the processes of knowledge management.  You will learn how to work with stakeholders, policymakers, and practitioners to build their considerations into your work before you even begin. You will learn how to develop comprehensive knowledge sharing strategies to position your knowledge for the greatest impact. You will move beyond the push-out tradition toward fostering the relationships and networks often required to develop cross-sector solutions to complex problems. Finally, you will begin to see how the feedback gathered from partners will help ensure your programs and policies remain relevant over time.

In-House Option: 

Title: 

Knowledge Management for Public Service - Introduction

Course Code: 

819

Social Widget: 

Email Reminder: 

Email Reminder Will Be Sent

Email Reminder Date: 

10days before the course start date

Speaker Bio: 

Peter Norman Levesque, KSJ, MA, is a social entrepreneur, teacher, and strategy consultant based in Ottawa. He has over thirty years of experience working with the public, private and non-profit sectors on issues of innovation, strategy, and knowledge sharing. His career has included success as an entrepreneur, an executive leader, and a founder of multiple organizations.  He currently serves on several boards of international foundations and research centres. When not teaching at the University of Ottawa, he serves as president of the Institute for Knowledge Mobilization, and maintains a busy consulting practice. Peter is an experienced and sought after speaker, facilitator, and commentator on issues of education, research, knowledge, and strategy.

Audience: 

Policy analysts, program managers, research specialists, systems-support personnel, and mid-level executives responsible for organizing the systems that create knowledge products within complex public service organizations.

Select a session

Knowledge Management for Public Service: An Introduction
September 25, 26, 2019
9:00 - 16:00
$995.00
Knowledge Management for Public Service: An Introduction
November 4, 5, 2019
9:00 - 16:00
$995.00
Knowledge Management for Public Service: An Introduction
March 19, 20, 2020
9:00 - 16:00
$995.00
Knowledge Management for Public Service: An Introduction
May 11, 12, 2020
9:00 - 16:00
$995.00
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