Knowledge management (KM) comprises processes and practices in organizations that formalize the management and use of an enterprise’s intellectual assets. Effective knowledge management requires a collaborative and integrative approach to the creation, capture, organization, access and use of information assets including the tacit, uncaptured knowledge of people.
During this course, you will learn about business analysis frameworks and strategy roadmaps relevant to the planning and execution of knowledge management initiatives in organizations. The objective of this course is to build an expansive understanding of the core principles of knowledge management, and to discuss best practices for establishing impactful knowledge management programs.
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Umar Ruhi, MBA, PhD is the Director of the Centre of Business Analytics & Performance, and an Associate Professor of Information Systems & Knowledge Management at the Telfer School of Management at the University of Ottawa. He teaches various undergraduate- and graduate-level courses in Information Systems and Knowledge Management. A recurrent theme across his courses pertains to the strategy, processes, and tools required to effectively manage information and knowledge resources in organizations. Umar also maintains an active research program in knowledge management – adopting both human behaviour and organizational systems perspectives in conducting empirical and applied research investigations. His current KM research pertains to social media communication, enterprise gamification, end-user development, and AI-enabled KM Automation.
With a management consulting background in knowledge management (KM), Umar has also been involved in advisory and analytical roles with initiatives related to strategic planning of KM programs, online communities of practice, corporate intranet portals, user experience design for knowledge management systems, and implementation of knowledge management mashups. Umar has also been a contributing member of the Conference Board of Canada’s Council on Information and Knowledge Management and the Knowledge Management Institute of Canada. More information about Umar is available on his website: http://www.umar.biz