Knowledge management (KM) is of growing importance to the success of organizations. Clearly defined systems and agile management of data, information, and knowledge assets can help drive better decision making in the organization, and also catalyze innovation of new products and services.
Building on a solid foundation of core concepts, in this course you will explore complex system drivers that support or impede successful knowledge management initiatives. You will learn about the linkage between KM and business decision making, and the importance of KM in the adaptive enterprise. The objective of this course is to advance an understanding of KM strategy by emphasizing key success factors (KSFs) related to governance, leadership, and culture; and to highlight key trends in technologies that are revolutionalizing the practice of KM in organizations.
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Umar Ruhi, MBA, PhD is the Director of the Centre of Business Analytics & Performance, and an Associate Professor of Information Systems & Knowledge Management at the Telfer School of Management at the University of Ottawa. He teaches various undergraduate- and graduate-level courses in Information Systems and Knowledge Management. A recurrent theme across his courses pertains to the strategy, processes, and tools required to effectively manage information and knowledge resources in organizations. Umar also maintains an active research program in knowledge management – adopting both human behaviour and organizational systems perspectives in conducting empirical and applied research investigations. His current KM research pertains to social media communication, enterprise gamification, end-user development, and AI-enabled KM Automation.
With a management consulting background in knowledge management (KM), Umar has also been involved in advisory and analytical roles with initiatives related to strategic planning of KM programs, online communities of practice, corporate intranet portals, user experience design for knowledge management systems, and implementation of knowledge management mashups. Umar has also been a contributing member of the Conference Board of Canada’s Council on Information and Knowledge Management and the Knowledge Management Institute of Canada. More information about Umar is available on his website: http://www.umar.biz