Change is a fact of life in organizations today. It can be difficult, and people often resist it. But to develop a flexible workplace culture, organizations should follow a systematic approach to managing major change.
Organizational change management is about changing the way people work. It is an upsetting time for people as it introduces uncertainty. Introducing and managing organizational change presents challenges for the people and teams who need leadership, support and guidance. Successful organizational change management requires an inclusive, open-minded process for decision making including a communications strategy for engaging stakeholders and managing expectations.
Organizations that are serious about organizational change management should develop a communication plan, a road map for change, sponsors, integrated training programs and a plan for dealing with resistance.
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Frank Townson served over 34 years in the federal public service with Industry Canada, Treasury Board and Foreign Affairs and International Trade Canada (DFAIT). At DFAIT, he served as Director, Berlin Embassy Project; Director, Project Implementation; Director, Professional and Technical Services; and Director, Property Portfolio Management. Since retiring from DFAIT in 2004, he has acquired an additional fourteen years’ private sector experience in project management consulting and project and risk management training services. Frank holds the PRINCE2 2017 (Practitioner), the Project Management Professional (PMP), Project Risk Management Professional (PMI-RMP), and the Certified Change Management Professional (CCMP) certifications. In addition, he holds a Master of Arts in Public Administration from Carleton University and a Bachelor of Arts in Political Science from Laurentian University.