Equip Yourself to Tackle Difficult Behaviours - A Specialized Approach

Do not think of the problem, Think of the solution.

Difficult behaviours can be a great source of stress and productivity loss in the workplace. Left unattended, these behaviours, which tend to be contagious, have a perverse effect and can sabotage the best efforts of you and your team. Yet many people avoid addressing the problem for fear of conflict or repercussions or because they feel they lack the necessary skills to intervene.

Starting from the premise that all behaviour occurs for a reason and that context determines whether the behaviour is appropriate, this workshop builds on the previous workshop Dealing with Difficult Behaviours. Through sociodramatic exploration of scenarios and case studies we will explore a spectrum of different types of difficult and complex behaviours; look at what may lie behind the behaviour and present strategies and techniques to address the problems presented by them skillfully, confidently and successfully

The workshop will also offer a segment on ways to ensure your own well-being, including knowing warning signs that suggest the unacceptable behaviour requires more specialised long-term help.

This workshop requires active participation by everyone.

  • Topics
  • Audience
  • Instructor
  • Understand some of the roots of unacceptable behaviour

  • Assess the context, and deconstruct the complexity of the behaviour

  • Distinguish between different, difficult and, ‘abnormal’ behaviour i.e. behaviours which may require referral to a healthcare professional

  • Reframe and diffuse the behaviour by changing your perceptions and responses

  • Remain centered and keep your attention focused on the objective in difficult situations

  • Supervisors, managers, team leaders, practitioners, and leaders at all levels who want to develop their know-how and increase their comfort when dealing with difficult behaviour
  • Anyone who wants to familiarize him or herself with new and efficient techniques and methods to understand, communicate and deal better with difficult behaviours

Professor Emeritus Bernie Warren Ph.D. is an award-winning researcher & teacher, an internationally respected author, and a featured ‘expert’ speaker worldwide. In addition to Western training in Performing Arts and Psychology, he has trained in Eastern healing and martial arts for 50 years.

He has 40+yrs teaching experience and has designed and delivered ‘Train the Trainer’ workshops and programs worldwide on:

  • Developing creativity
  • Reducing stress, promoting health and improving quality of life
  • Group building and effective interpersonal communication
  • Increasing productivity and workplace satisfaction

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