Emotional and Social Intelligence

We spend years developing our intellectual capacities. Yet, emotional intelligence is the one guiding us through the complexity of relationships we have with people with different personalities and needs. More than a trend, the focus on emotional intelligence is about making us realize the role our emotions plays in the quality of our interaction and communication with others. Emotional self-awareness, appreciation of others’ emotions and understanding of their consequences on our relationship management contribute directly to our capacity to face a variety of situations, some stressful, other motivating, and to influence others. In short, emotional intelligence redefines what is needed to succeed.

This workshop requires active participation by everyone.

  • Topics
  • Audience
  • Instructor

  • Overview of how we see others and its consequences

  • Distinguishing between emotional intelligence and other forms of intelligence

  • Understanding why emotional intelligence is considered a key factor of success

  • Exploring behaviors from a needs’ perspective

  • Looking into our emotional awareness

  • Probing and deepening the five elements of emotional intelligence and their influence on performance

  • Understanding the impact of emotions on communications

  • Communicating with empathy and reading non-verbals

  • Managing paralyzing emotions and difficult situations

  • Managers, supervisors and team leaders who wish to better appreciate the role of emotional intelligence in their leadership development and their capacity to influence others

Nikki Clarke, M.A., ACC, is a professional coach and has a wide range of experience working in both the public and private sector. She has worked in human resource management in the high tech sector and as a coach with federal public sector employees and students at the University of Ottawa. She is certified as a coach through the International Coaching Federation and coaches professionals and executives in the areas of leadership development, effective communication, emotional and social intelligence, optimal performance, leading teams, transitions and career development. She has delivered numerous workshops to various government departments and agencies, private sector employers and presented at both provincial and national conferences.

“Excellent material and the instructor was fabulous and knowledgeable.”

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Dealing with Difficult Behaviours

"The single most important ingredient of success is knowing how to get along with people."

Theodore Roosevelt

Most workplaces have at least one person who is perceived as difficult. Difficult behaviour can manifest itself as pervasive negativity, rudeness, impatience, recurring drama, even open anger and aggression. Like all negative forces, difficult attitudes and behaviours tend to be contagious and are more and more prevalent in the workplace.

Select a session
Emotional and Social Intelligence
December 16, 17, 2019
9:00 - 16:00
$995.00
Full
Emotional and Social Intelligence
February 10, 11, 2020
9:00 - 16:00
$995.00
Emotional and Social Intelligence
May 14, 15, 2020
9:00 - 16:00
$995.00

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