Dealing with Difficult Behaviours

"The single most important ingredient of success is knowing how to get along with people."
Theodore Roosevelt

Most workplaces have at least one person who is perceived as difficult. Difficult behaviour can manifest itself as pervasive negativity, rudeness, impatience, recurring drama, even open anger and aggression. Like all negative forces, difficult attitudes and behaviours tend to be contagious and are more and more prevalent in the workplace. They drain collective energy, are costly, foster misperceptions, bring out the worst in others and spark conflict. Difficult behaviour may be inevitable, yet it is also manageable. It needn’t lead to lost productivity, hobbled relationships or a toxic atmosphere.

In this course, we learn how to effectively deal with difficult behaviours by analyzing their context, managing our own expectations and adopting appropriate communication strategies.

Through the use of scenarios, participants will address a range of difficult situations and practice ways to react adequately. The ultimate goal will be to no longer suffer from these unpleasant encounters, but to be in control, find positive outcomes and gain respect.

This workshop requires active participation by everyone.

  • Topics
  • Audience
  • Instructor
  • Understand how context may influence and create difficult behaviour

  • Assess the problem and identify what strategy to adopt in each case

  • Build rapport and identify appropriate modes of communication

  • Be confident and solve situations involving difficult behaviour

  • Employees, supervisors and managers who must deal with difficult and challenging behaviours and personalities
  • Anyone who wants to deal more confidently with difficult behaviours
  • Anyone who wants tools for transforming negatives into positives

Raphael Renaux is a global management expert with 20 years of business leadership experience in Canada, Europe, the Middle East, India and East Asia. Throughout his career, Raphael has designed and implemented managerial strategies for multi-cultural and multi-disciplinary teams and served as a facilitator, lecturer and coach on corporate and academic forums. His research interests focus on successful team building and healthy team dynamics.


Online Distance Learning 

Certain sessions of this course are now offered online via live video conferencing. Online session are indicated in parenthesis in the box below.

Register today by selecting an online session.


Select a session

Dealing with Difficult Behaviours (Online Session)
December 13, 14, 2021
13:00 - 16:00
Dealing with Difficult Behaviours (Classroom session)
June 6, 2022
9:00 - 16:00

Group Training

Our courses and certificate programs, delivered exclusively to your employees, offer different levels of training customization to meet your organization’s specific requirements.

To discuss your training needs, please click here to submit a request for a group training.

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