Business Process Improvement - Process Mapping

6 PDUs

Process Improvement implies refinements or changes to the process. Without fully understanding a process and the links it has to other organizational processes, we risk simply making changes rather than improvements. 

In this workshop, after a quick review on the process mapping notions addressed in the Introduction to Business Process Improvement workshop (prerequisite), we capture and document an existing end-to-end process using an extended set of recognized standards for process modeling and mapping. We then analyze our AS-IS (current state) process to understand the opportunities for improvement before designing and modeling the optimized version of our (future state) process.

Emphasis in this workshop is on practicing with 4 process maps and analysis techniques so that we can competently determine what tools to use when. This will allow you to get right to work applying your new skills.

  • Topics
  • Audience
  • Instructor
  • Refresh our understanding of mapping principles and add more advanced application of process mapping to ensure maps that are clear and communicate processes effectively

  • Study the value chain and prioritize the processes

  • Analyze the end-to-end process and look for improvement opportunities

  • Optimize information and work flow

  • Explore performance indicators and metrics

  • Reduce, refine, or reinvest production times

  • Diminish errors, inconsistencies, inefficiencies and waste

  • Explore how to improve our process skills

  • This course is designed for frontline staff to senior management looking to improve their or their team’s work, to help achieve organizational results.

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles. 

Daniel Wong, BSc, MBA, PMP, PSM I, has specialized in IM/IT for more than 25 years, in both the private and public sectors and has consulted in the not-for-profit and charitable organizations. He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager and scrum master where he has led various technical teams to deliver complex IT projects and business transformation in a large-scale decentralized operational and multi-client organization.

In addition, he has noteworthy experience in internal audit, environmental data analysis and coaching in continuous improvement, performance management and strategic thinking. Daniel is particularly effective in building partnerships between business and IT communities.

Rendered Node

Course Category/Template: 

PMI Portfolio

Body: 

6 PDUs

Process Improvement implies refinements or changes to the process. Without fully understanding a process and the links it has to other organizational processes, we risk simply making changes rather than improvements. 

In this workshop, after a quick review on the process mapping notions addressed in the Introduction to Business Process Improvement workshop (prerequisite), we capture and document an existing end-to-end process using an extended set of recognized standards for process modeling and mapping. We then analyze our AS-IS (current state) process to understand the opportunities for improvement before designing and modeling the optimized version of our (future state) process.

Emphasis in this workshop is on practicing with 4 process maps and analysis techniques so that we can competently determine what tools to use when. This will allow you to get right to work applying your new skills.

In-House Option: 

Title: 

Business Process Improvement - Process Mapping

Course Code: 

880

Social Widget: 

Email Reminder: 

Email Reminder Will Be Sent

Email Reminder Date: 

10days before the course start date

Speaker Bio: 

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles. 

Daniel Wong, BSc, MBA, PMP, PSM I, has specialized in IM/IT for more than 25 years, in both the private and public sectors and has consulted in the not-for-profit and charitable organizations. He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager and scrum master where he has led various technical teams to deliver complex IT projects and business transformation in a large-scale decentralized operational and multi-client organization.

In addition, he has noteworthy experience in internal audit, environmental data analysis and coaching in continuous improvement, performance management and strategic thinking. Daniel is particularly effective in building partnerships between business and IT communities.

Audience: 

This course is designed for frontline staff to senior management looking to improve their or their team’s work, to help achieve organizational results.

Important Information FALL 2020

Due to COVID-19 all in-person fall dates are likely to be subject to change in order to accommodate online virtual delivery. We invite you to register to reserve your spot today.

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Select a session

Business Process Improvement - Process Mapping (Online session)
November 17, 18, 2020
9:00 - 12:00
$595.00
Business Process Improvement - Process Mapping
May 27, 2021
9:00 - 16:00
$595.00
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