Business Process Improvement for Personal Efficiency

3 PDUs 

 Prerequisite: Business Process Improvement: An Introduction

This course is built around the Lean tools that were applied to organizational processes in the introductory course. Here, we will apply them to personal use and deal with the obstacles that diminish productivity.  We will explore the 5S process and other variations of the Lean model to eliminate inefficiencies and enhance our ability to produce more with the same (or less) effort, reducing stress as we regain control over our workload.

Using work-related simulations, we will apply the tools and techniques to get start-to-finish evaluation and streamlining of the work to be done.  We will look at managing workflow, tackling complex or longer tasks, and adding strategies to deal with productivity thieves, to deliver more value to citizens or clients, while applying Lean on a personal level.

This course can provide up to 3 PDUs / contact hours towards attaining or maintaining the Project Management Professional (PMP)® designation. Participants must submit the request to PMI via the Continuing Certification Requirements System (CCRS).

Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 75% of the course.

  • Topics
  • Audience
  • Instructor
  • 5S tool (sort, set in order, shine, standardize, sustain)

  • Managing our work (documents, tasks, projects, emails, meetings, workspace)

  • Productivity thieves: multitasking, distractions

  • Productivity tips and tricks

  • This workshop is designed for frontline through to senior management employees looking to enhance their own productivity

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles. 

Daniel Wong, BSc, MBA, PMP, PSM I, has specialized in IM/IT for more than 25 years, in both the private and public sectors and has consulted in the not-for-profit and charitable organizations. He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager and scrum master where he has led various technical teams to deliver complex IT projects and business transformation in a large-scale decentralized operational and multi-client organization.

In addition, he has noteworthy experience in internal audit, environmental data analysis and coaching in continuous improvement, performance management and strategic thinking. Daniel is particularly effective in building partnerships between business and IT communities.

Online Distance Learning 

Certain sessions of this course are now offered online via live video conferencing. Online session are indicated in parenthesis in the box below.

Register today by selecting an online session.


Select a session

Business Process Improvement for Personal Efficiency (Online session)
November 18, 19, 2021
9:00 - 12:00
Business Process Improvement for Personal Efficiency (Online session)
January 25, 26, 2022
9:00 - 12:00
Business Process Improvement for Personal Efficiency (Classroom session)
March 15, 2022
9:00 - 16:00
Business Process Improvement for Personal Efficiency (Classroom session)
June 14, 2022
9:00 - 16:00

Group Training

Our courses and certificate programs, delivered exclusively to your employees, offer different levels of training customization to meet your organization’s specific requirements.

To discuss your training needs, please click here to submit a request for a group training.

Back to top