The Basics of Business Writing

Develop your writing confidence and boost your credibility in the workplace. This intensive course will teach you how to write well-organized, effective emails and letters as well as other basic business documents. You’ll learn that writing is a business process, one best mastered in five essential steps. As it covers these five steps, the course will teach you how to plan your communications, structure and present your texts, make your ideas flow, and get your messages across with clarity and impact.

The Basics of Business Writing course involves lecture and hands-on exercises, offering you ample opportunity to practice what you learn and receive immediate feedback from your peers and the instructor.

  • Topics
  • Audience
  • Instructor
  • Understanding the five-step writing process

  • Understanding what readers want

  • Organizing ideas to make the reader's job easier

  • Selecting proper openings and closings

  • Getting the reader’s attention—and keeping it

  • Overcoming writer's block

  • Composing and placing key messages and emphasizing important information

  • Helping readers understand your meaning

  • Constructing effective paragraphs

  • Establishing flow with transitions

  • Writing good-news emails and informative emails

  • Capitalizing on layout to convey meaning and simplify the reader’s task

  • Adopting proper tone and vocabulary

  • Editing and reviewing business documents

  • All persons who wish to write effective basic business correspondence
  • Anyone who wants to tackle a variety of business-writing tasks with confidence and to generate results

Moira White is a versatile communicator with decades of experience in plain language editing, writing, and teaching.

Moira holds a master’s degree in social policy. She has managed onsite production of reports in Canada and Europe and has travelled across Canada with public consultations writing, editing, and producing reports. Her specialties include synthesizing the work of multiple authors, writing to tight deadlines, and writing executive summaries.

She is an honorary life member and past president of Editors Canada and is a member of PLAIN (Plain Language Association InterNational).

In her spare time, Moira indulges her fascination with fibre and colour by spinning, knitting, and weaving.

“I will be able to apply all of these techniques in my writing at work and at home.”

Online Distance Learning 

Certain sessions of this course are now offered online via live video conferencing. Online session are indicated in parenthesis in the box below.

Register today by selecting an online session.


Select a session

The Basics of Business Writing (Online session)
November 22, 23, 24, 25, 2021
9:00 - 12:00
The Basics of Business Writing (Online session)
January 24, 25, 26, 27, 2022
13:00 - 16:00
The Basics of Business Writing (Classroom session)
March 24, 25, 2022
9:00 - 16:00
The Basics of Business Writing (Classroom session)
July 5, 6, 2022
9:00 - 16:00

Certificate in Workplace Writing

This workshop is part of our new Certificate in Workplace Writing. Learn how to get started.

Group Training

Our courses and certificate programs, delivered exclusively to your employees, offer different levels of training customization to meet your organization’s specific requirements.

To discuss your training needs, please click here to submit a request for a group training.

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