Knowledge Management

Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be captured easily or documented directly. It resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information. Enter knowledge management: the practice of ensuring that the best of what is known in the workplace is mobilized rapidly and survives employee turnover and organizational change.


Program Overview

Our Certificate in Knowledge Management is crafted to address the need for consistency and quality of training in knowledge management. With the sharp focus on real-world application that our training is known for, the program delivers insights into the current state of the knowledge environment and teaches cutting-edge practices for knowledge management. You will learn from acclaimed trainers who are practicing experts in the field. After completing the program, you will hold a certificate to demonstrate your knowledge.


Topics/key outcomes

  • Understand the knowledge environment and the concept of knowledge management
  • Use tools, streamlined methods, and best practices for knowledge translation
  • Create an effective strategy to use research before its shelf life expires
  • Measure the success of knowledge management efforts
  • Choose the right technological tools
  • Produce plain language communication products
  • Break down the barriers that hinder collaboration and information sharing
  • Think strategically


Certificate Requirements

The core courses plus one elective establish the framework to develop strategies for harnessing and mobilizing knowledge.


Who needs this program?
The program meets the needs of anyone tasked with implementing or managing knowledge transfer and exchange or anyone else who wants a solid grounding in current practices in knowledge management and the advice of trainers who are experts in the field. The certificate provides a potential competitive edge for knowledge brokers, analysts, knowledge transfer and exchange specialists, researchers, research managers, communication specialists, and communication managers.

What is the certificate good for?
The certificate assures employers and potential employers that you have met or exceeded the standard they are looking for and are committed to continuous learning.  The certificate is issued by the University of Ottawa Professional Development Institute, a trusted training provider preferred by many federal government departments as well as public and private sector organizations. The Institute wins respect and acclaim for its cutting-edge learning programs, the exceptional caliber of its trainers, and its real-world focus. The certificate program is a non-credited certification. It cannot be used towards a degree and is not equivalent to any other professional certification.

How much does it cost?
You register and pay for each course individually. There is no additional charge for the certificate.

How long will the program take?
You have three years from the start date of your first course to complete the certificate program. Provided you complete all courses within three years, you can pace your learning as you wish.

Is there a final exam?
No. However, participants must fully attend all courses of the program in order to obtain the certificate.

Are there any admission requirements?
No. Enrollment is open to everyone.

How do I register for the program?
Begin by registering for any of the courses that make up the program. Once you have completed all five courses, contact the Institute office. You will be asked for proof of completion of the required courses, so make sure you keep your certificates from each course.