Policy Overview

The University of Ottawa Professional Development Institute’s programs, courses and events are in high demand. Our policy on payment and registration changes is designed to be flexible.

We limit the number of attendees to most learning sessions to provide you with a quality learning environment. As a result, if you must cancel or change your registration, please advise us as soon as possible. We are committed to doing our best to accommodate you within the limits of this policy.


Methods of payment

Credit card

Payment can be made at the time of registration by credit card (Visa or MasterCard) or by choosing the “Invoice Me” option.

Direct Deposit

Payment can also be made by direct deposit. The direct deposit option is NOT equivalent to an e-transfer or online payment. Please contact uOttawa PDI for more information at [email protected]. 


Make your cheque payable to Professional Development Institute. Indicate your invoice number on the front of the cheque. Send your payment to:

Professional Development Institute
University of Ottawa
55, Laurier Avenue East, 12th Floor
Ottawa ON K1N 6N5

Registration fees to courses and events are due no later than 30 days after the session is complete. For some programs, registration is due before or on the program start date. Some programs have specific payment methods and deadlines. The information is either on the program webpage or shared with participants before the start of the program.

Cancellation with Reimbursement

Requests for changes to registration or for cancellations, with full reimbursement, must be made at least 10 business days prior to the course, event or program start date. The day of the session does not count as a business day.

In the case of a group training course cancellation, the client must notify the University of Ottawa Professional Development Institute, in writing, at least 15 business days in advance of the session, at [email protected].

Cancellation without Reimbursement

If you cancel your registration within 10 business days of the course start date, registration fees remain due no later than 30 days of the original session date, in keeping with this policy. Any registration fees already paid are non-refundable.

In the case of a group training course cancellation, if less than 15 business days' notice is provided, a cancellation fee equal to half of the total session cost will be applied.

In the case of Coding for Veterans, the cost for this program includes administrative and operational commitments. Registered participants must request a cancellation no less than 10 working days before the start of the program, by sending an email to [email protected]. Participants will then be refunded within thirty (30) days of processing your cancellation. There are absolutely no refunds allowed after this date.


If you are unable to attend a course or event and would like someone else to attend in your place (for no additional fee), simply send an email with the details to PDInstitute@uOttawa.ca any time no later than 12 p.m. on the last business day before the course start date.

In the case of a cohort program, an organization may submit the name of another candidate as a replacement up to 10 business days before the program start date. To do so, the organization must contact [email protected]. The proposed new candidate’s profile will then be evaluated by the program committee.

Deferral (does not pertain to events, group training, or cohort programs)

You can request a deferral once for a given course within 10 business days of the course start date, in which case:

  • You must submit your request no later than 12 p.m. on the last business day before the course start date (no changes will be approved on the day of the course).
  • You must take the deferred course within one year of the original course date.
  • Registration fees remain due no later than 30 days of the original course date and are non-refundable.
  • A subsequent cancellation or deferral request for this course will not be approved.


If you are absent on the day(s) of the course, event or program and have failed to inform the Institute prior to the start of the course, you remain responsible for all registration fees – no exceptions.


Live online courses: open-camera policy

Participants are required to activate their camera during online classes to show proof of attendance. If a participant is unable to activate their camera, they may request an alternative attendance verification method from the instructor. The instructor will work with the participant to identify an appropriate alternative method. The instructor may also choose to make exceptions to the camera requirement in certain circumstances, such as when a participant’s Internet connection is unstable or when a participant is experiencing technical difficulties. 

The session will not be recorded or used for any other purpose without the explicit consent of the participants.

The Professional Development Institute reserves the right to:

  • Cancel a course due to low registration or unforeseen circumstances
  • Substitute an instructor due to unforeseen circumstances
  • Make changes to this policy and to registration fees without notice