The Basics of Business Writing


Develop your writing confidence and boost your credibility in the workplace. This intensive course will teach you how to write well-organized, effective emails and letters as well as other basic business documents. You’ll learn that writing is a business process, one best mastered in five essential steps. As it covers these five steps, the course will teach you how to plan your communications, structure and present your texts, make your ideas flow, and get your messages across with clarity and impact.

The Basics of Business Writing course involves lecture and hands-on exercises, offering you ample opportunity to practice what you learn and receive immediate feedback from your peers and the instructor.



  • Understanding the five-step writing process
  • Understanding what readers want
  • Organizing ideas to make the reader's job easier
  • Selecting proper openings and closings
  • Getting the reader’s attention—and keeping it
  • Overcoming writer's block
  • Composing and placing key messages and emphasizing important information
  • Helping readers understand your meaning
  • Constructing effective paragraphs
  • Establishing flow with transitions
  • Writing good-news emails and informative emails
  • Capitalizing on layout to convey meaning and simplify the reader’s task
  • Adopting proper tone and vocabulary
  • Editing and reviewing business documents



  • All persons who wish to write effective basic business correspondence
  • Anyone who wants to tackle a variety of business-writing tasks with confidence and to generate results



12 hours



  • $1095 (plus tax)


Featured Instructor

Moira White is a versatile communicator with decades of experience in plain language editing, writing, and teaching.

Moira holds a master’s degree in social policy. She has managed onsite production of reports in Canada and Europe and has travelled across Canada with public consultations writing, editing, and producing reports. Her specialties include synthesizing the work of multiple authors, writing to tight deadlines, and writing executive summaries.

She is an honorary life member and past president of Editors Canada and is a member of PLAIN (Plain Language Association InterNational).

In her spare time, Moira indulges her fascination with fibre and colour by spinning, knitting, and weaving.


I will be able to apply all of these techniques in my writing at work and at home.   


Event CodeTitleBegin DateEnd DateTermDelivery Method
P01912311AThe Basics of Business Writing11/27/202311/30/2023AutumnOnlineRegister
P01912401AThe Basics of Business Writing1/24/20241/25/2024WinterIn PersonRegister
P01912403AThe Basics of Business Writing3/18/20243/21/2024WinterOnlineRegister
P01912406AThe Basics of Business Writing6/3/20246/6/2024SummerOnlineRegister