Policies and Procedures for Compliance and Consistency

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Overview

Well-written policies and procedures encourage compliance, consistency, sound decision making, and productivity. They should be easy to read and can be easy to write. This course dispels the mystique surrounding policies and procedures and is especially useful for individuals with little experience in developing policies or procedures. Participants critique samples, explore checklists, discuss scenarios and issues of concern, and practice writing sections of policies and procedures.

By the end of the course, participants will be able to craft policy statements and procedures following proven techniques and to implement appropriate formats and templates, given the purpose of the document.

Topics

Control documents — benefits and definitions
Choosing the correct control document
Linking policies and procedures to vision and value statements
Benefits and characteristics of well-written policies and procedures
The process of policy development
Building templates to meet your organization’s needs
Getting ready to write
Consulting with users and other stakeholders
Using plain language
Ensuring logic and flow
Tips to improve procedures
Formats for writing procedures

Audience

Anyone expected to write policies or procedures or to review and approve them, especially if new to the task

Duration

12 hours

Cost

$1095 (plus tax)

Featured Instructor

Elva Keip has designed and delivered courses in the adult education field for over 25 years. She relies on her experience and extensive research, along with her dynamic presence and sense of humour, to provide superb training in a variety of areas, such as facilitation, writing (basic, advanced and web), competencies interviewing, policies and procedures, and briefing notes. A key focus in all her courses is the effective use of plain language. Elva also offers one-on-one coaching for individuals who prefer a personal approach to their skills development.