Policies and Procedures for Compliance and Consistency


Well-written policies and procedures encourage compliance, consistency, sound decision making, and productivity. They should be easy to read and can be easy to write. This course dispels the mystique surrounding policies and procedures and is especially useful for individuals with little experience in developing policies or procedures. Participants critique samples, explore checklists, discuss scenarios and issues of concern, and practice writing sections of policies and procedures.

By the end of the course, participants will be able to craft policy statements and procedures following proven techniques and to implement appropriate formats and templates, given the purpose of the document.



  • Control documents — benefits and definitions
  • Choosing the correct control document
  • Linking policies and procedures to vision and value statements
  • Benefits and characteristics of well-written policies and procedures
  • The process of policy development
  • Building templates to meet your organization’s needs
  • Getting ready to write
  • Consulting with users and other stakeholders
  • Using plain language
  • Ensuring logic and flow
  • Tips to improve procedures
  • Formats for writing procedures



  • Anyone expected to write policies or procedures or to review and approve them, especially if new to the task



12 hours



  • $1095 (plus tax)


Featured Instructor

Elva Keip has designed and delivered courses in the adult education field for over 25 years.  She relies on her experience and extensive research, along with her dynamic presence and sense of humour, to provide superb training in a variety of areas, such as facilitation, writing (basic, advanced and web), competencies interviewing, policies and procedures, and briefing notes. A key focus in all her courses is the effective use of plain language. Elva also offers one-on-one coaching for individuals who prefer a personal approach to their skills development.


Very informative session. The manual layout is fantastic and easy to follow.   


Event CodeTitleBegin DateEnd DateTermDelivery Method
P01492401APolicies and Procedures for Compliance and Consistency1/24/20241/25/2024WinterIn PersonRegister
P01492403APolicies and Procedures for Compliance and Consistency3/11/20243/14/2024WinterOnlineRegister
P01492407APolicies and Procedures for Compliance and Consistency7/15/20247/18/2024SummerOnlineRegister