Results-based Management



12 PDUs

We hear much about the importance of strategy, but ultimately it’s results that matter. This course links strategy—at the corporate, departmental, sectional, program, or project level—to the performance measurements that are essential in determining whether our strategy objectives are being met and in correcting or refining our aim if they aren’t. We will begin by examining the inputs and outputs of the strategy, its required activities, and the immediate, intermediate, and ultimate results expected from it.

We will see how to develop a strategic measurement framework and determine the type of data required and the appropriate sources of the data. We will address questions such as how frequently the data should be collected and who should be responsible for it. We will also look at how to analyze the data, turn it into information, and share it in clearly written reports. At every stage, we will keep in mind the complexities of the challenge: managing competing priorities, handling decision making, and determining efficiency and economy. You’ll leave the course with the tools you need to increase your organization’s efficiency and effectiveness in realizing the desired results of its strategies.

No prerequisites

This course can provide up to 12 PDUs / contact hours towards attaining or maintaining the Project Management Professional (PMP)® designation. Participants must submit the request to PMI via the Continuing Certification Requirements System (CCRS).

Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 75% of the course.



  • Setting and communicating priorities
  • Handling multiple competing priorities
  • Identifying what to measure and how to measure it
  • 6 Steps to a measurement system
  • Input and output measures
  • KPI – Key Performance Indicators
  • Turning data into information
  • Identifying and managing variance
  • Implementing a new way of measuring
  • Preparing the team for a new way of measuring



  • Managers, supervisors, project managers or anyone who is responsible for moving the strategy forward



12 hours



  • $1095 (plus tax)


Featured Instructor

Krystel Grenier started her career in Quality Assurance and Client Relations. Since 2006 she has worked in the federal public service (FPS) in domains such as statistics, finance, and audit. She is currently a Senior Internal Auditor. She holds a P2P (Prince2 Practitioner), APMC (Advanced Project Management Certification), MoP (Managenent of Portfolios), and has BAs with Honors in Psychology and Sociology. She teaches mental health awareness courses for the FPS on a volunteer basis. Her experience and insight enables her to address the differing needs of participants, as they relate to the changing landscapes of governance, controls, risks, and results at both a strategic and an operational level.


Francine Durivage is a bilingual Performance Enhancement Specialist with over 20 years of experience. She has worked internationally helping organizations and governments redefine and refine their high impact objectives and delivery. Francine holds a MPM (Master of Project Management), an MCOD (Master Certificate in Organizational Development) and a B.A. in Psychology. Her energy and effective leadership enable her to strategically address the needs of today's project manager, sponsor and team members in a practical and engaging way.


Daniel Wong, BSc, MBA, PMP, PSM-I, has specialized in IM/IT for more than 30 years, in both the private and public sectors and has consulted in the not-for-profit and charitable organizations. He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager and scrum master where he has led various technical and agile teams to deliver complex IT projects, service renewal initiatives and business transformation in a large-scale operational and multi-client organization. Furthermore, he has noteworthy experience in internal audit, environmental data analysis and coaching in lean six sigma, performance management and strategic thinking.

Daniel is particularly effective in building partnerships with business and IT communities.

Very fun and educational.  I will apply what I've learned.  


Event CodeTitleBegin DateEnd DateTermDelivery Method
P01742403AResults-based Management3/4/20243/6/2024WinterOnlineRegister