Change Management: An Essential Leadership Skill


Change is a fact of life in organizations today. Change management is about changing the way people work. While change makes an organization a dynamic and vibrant place to work, it also introduces uncertainty and presents challenges for the people and teams who need leadership, support and guidance. Successful change management requires an inclusive, open-minded process for decision making including a communications strategy for engaging stakeholders and managing expectations.

Through this course, using a variety of adult learning approaches including case studies and exercises, participants will learn and apply tools and techniques for managing change in their organizations and will be introduced to various models and approaches to organizational change, overcoming individual and organizational resistance, and change leadership. This course provides a solid foundation covering the what, why and how of managing the people side of change to deliver results.



  • Models and approaches to organizational change
  • Individual and organizational resistance
  • The Kubler-Ross Change Curve
  • The Kotter 8-step Change Model
  • Change leadership: The different roles change leaders and their colleagues need to play in a change process



  • For those introducing significant change in organizations. Change leaders must display a passionate commitment to and must share a vision of the change; must be visible and available during the change process; must manage people through the change, including resistance; and they must actively engage and seek feedback from stakeholders.



12 hours



  • $1095 (plus tax)


Featured Instructor

Frank Townson served over 34 years in the federal public service with Industry Canada, Treasury Board and Foreign Affairs and International Trade Canada (DFAIT). At DFAIT, he served as Director, Berlin Embassy Project; Director, Project Implementation; Director, Professional and Technical Services; and Director, Property Portfolio Management. Since retiring from DFAIT in 2004, he has acquired an additional fourteen years’ private sector experience in project management consulting and project and risk management training services. Frank holds the PRINCE2 2017 (Practitioner), the Project Management Professional (PMP), Project Risk Management Professional (PMI-RMP), and the Certified Change Management Professional (CCMP) certifications. In addition, he holds a Master of Arts in Public Administration from Carleton University and a Bachelor of Arts in Political Science from Laurentian University.



Event CodeTitleBegin DateEnd DateTermDelivery MethodRegister to Event
P00322302AChange Management: An Essential Leadership Skill2/9/20232/10/2023WinterIn PersonRegister to Event