Interpersonal communication forms the basis for the success of our professional relationships with our supervisors, colleagues, teammates and other stakeholders. Yet, do we always know what our own communication style is and how it affects these relationships? Have we not experienced a situation where our words or gestures were misinterpreted? Effective communication is about mastering the fundamental dynamics of verbal and non-verbal communication and the skill of listening; it is about bridging differences in the perception of the message. This course will help you focus on skills and strategies to maximize your natural abilities to communicate effectively with peers, managers, partners, clients and thus, strengthen your professional image and the quality of your professional life.
This course does not deal with communication and complex or difficult behaviours. If you are looking for training on this subject, we recommend the course Dealing with Difficult Behaviours.
This course requires active participation by everyone.