"The single most important ingredient of success is knowing how to get along with people." Theodore Roosevelt
Most workplaces have at least one person who is perceived as difficult. Difficult behaviour can manifest itself as pervasive negativity, rudeness, impatience, recurring drama, even open anger and aggression. Like all negative forces, difficult attitudes and behaviours tend to be contagious and are more and more prevalent in the workplace. They drain collective energy, are costly, foster misperceptions, bring out the worst in others and spark conflict. Difficult behaviour may be inevitable, yet it is also manageable. It needn’t lead to lost productivity, hobbled relationships or a toxic atmosphere.
In this course, we learn how to effectively deal with difficult behaviours by analyzing their context, managing our own expectations and adopting appropriate communication strategies.
Through the use of scenarios, participants will address a range of difficult situations and practice ways to react adequately. The ultimate goal will be to no longer suffer from these unpleasant encounters, but to be in control, find positive outcomes and gain respect.
*This workshop requires active participation by everyone.