Business Process Improvement - Process Mapping


This course will get participants ready to capture and document an existing end-to-end process using an extended set of recognized standards for process modeling and mapping. You will be exposed to different types of process maps (4), allowing you to better understand the nuances and intricacies of your processes. You will be able to distinguish which maps are used for crystalizing your ‘current state’ and which are used to help analyze the opportunities for improvement before designing and modeling the optimized version of our ‘future state’.

Prerequisite: BPI: An Introduction


Learning Outcomes

  • Make clear and effective, current and future state maps
  • Analyze a value chain
  • Prioritize the improvements
  • Optimize information and workflow
  • Determine appropriate performance indicators and metrics
  • Reduce, refine, or reinvest production times
  • Diminish errors, inconsistencies, inefficiencies and waste
  • Explore methods to improve process skills


  • This course is designed for frontline staff to senior management looking to improve their or their team’s work, to help achieve organizational results.



6 hours



  • $655 (plus tax)


Featured Instructor

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles.

Francine Durivage is a bilingual Performance Enhancement Specialist with over 20 years of experience. She has worked internationally helping organizations and governments redefine and refine their high impact objectives and delivery. Francine holds a MPM (Master of Project Management), an MCOD (Master Certificate in Organizational Development) and a B.A. in Psychology. Her energy and effective leadership enable her to strategically address the needs of today's project manager, sponsor and team members in a practical and engaging way.