Business Process Improvement for Project Champions


6 PDU's

Business Process Improvement: An Introduction is a prerequisite to this course.

Change in the way we do things in organizations is a project in itself.  But with change, there is resistance.  The project champion’s job is getting the team or organization ready to undertake change, but it is not a job we can do alone and it requires knowledge tools for rapid change planning  and project management.

The time we spend together will guide you through planning, executing, monitoring, adjusting and closing a successful process improvement project.  We will address questions such as how to secure management support and engage others essential to project success.  You will gain hands-on experience with tools for scoping (defining the work to be done) of a project and managing team engagement.  These tools include a team protocol, communications plan and step-by-step project champion roadmap.

This course can provide up to 6 PDUs / contact hours towards attaining or maintaining the Project Management Professional (PMP)® designation. Participants must submit the request to PMI via the Continuing Certification Requirements System (CCRS).

Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 75% of the course.



  • Starting a process improvement or Lean project
  • Involving the right people
  • Building buy-in and collaboration
  • Writing a BPI or Lean project charter
  • Developing a communication plan
  • Understanding and using BPI or Lean related tools such as process selection matrix, Process Improvement Desirability Matrix, strategy deployment and process audit report



  • Anyone who is or wishes to be responsible for successful Lean initiatives. This workshop is designed for employees at any level looking to develop the skills necessary to get a project started and/or oversee its successful deployment.



6 hours



  • $595 (plus tax)
  • Courses offered in 2023: $655 (plus tax)


Featured Instructor

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles.

Daniel Wong, BSc, MBA, PMP, PSM I, has specialized in IM/IT for more than 25 years, in both the private and public sectors and has consulted in the not-for-profit and charitable organizations. He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships.

Daniel is recognized as a seasoned project manager and scrum master where he has led various technical teams to deliver complex IT projects and business transformation in a large-scale decentralized operational and multi-client organization. In addition, he has noteworthy experience in internal audit, environmental data analysis and coaching in continuous improvement, performance management and strategic thinking.

Daniel is particularly effective in building partnerships between business and IT communities.



Event CodeTitleBegin DateEnd DateTermDelivery MethodRegister to Event
P00282212ABusiness Process Improvement for Project Champions12/12/202212/12/2022AutumnIn PersonRegister to Event
P00282302ABusiness Process Improvement for Project Champions2/24/20232/24/2023WinterIn PersonRegister to Event
P00282303ABusiness Process Improvement for Project Champions3/28/20233/29/2023WinterOnlineRegister to Event