Business Process Improvement for Problem Solving


This course will allow participants to know which of the six types of problem solving to use for which type of problem. Based on mastering the first and second, we are able to follow a streamlined path to applying problem solving. Participants learn to track results without letting the ‘checking’ turn into an administrative nightmare. Particular attention will be placed on keeping the right people informed, what to report on, and how to determine when the solution is working and when it needs adjusting. You will apply at least one core tool for each step and be introduced to alternatives tools to allow for options in differing circumstances.

Prerequisite: BPI: An Introduction


Learning Outcomes

  • Select among problem solving alternatives based on the type of problem being experienced
  • Determine who to involve ensuring not only the right solution but the implementation
  • Formulate an assumption-free problem statement
  • Select relevant data to collect



  • This workshop is designed for frontline through to senior management employees looking to address workflow related obstacles, to enhance results and benefits



6 hours



  • $655 (plus tax)


Featured Instructor

Jeffry Morgan, M.Ed., has spent the last 3 decades running the third largest cultural touring agency worldwide and has done business in more than one-third of the world. Jeffry’s keen sense of observation and formal background in teaching make him particularly gifted at expressing leadership and management principles through examples and language that all of us can relate to. He has authored a compendium of management and leadership techniques as well as numerous articles.

Francine Durivage is a bilingual Performance Enhancement Specialist with over 20 years of experience. She has worked internationally helping organizations and governments redefine and refine their high impact objectives and delivery. Francine holds a MPM (Master of Project Management), an MCOD (Master Certificate in Organizational Development) and a B.A. in Psychology. Her energy and effective leadership enable her to strategically address the needs of today's project manager, sponsor and team members in a practical and engaging way.