Various organizations and governments have applied Lean, Six Sigma, Theory of Constraints or Deliverology, improving quality, enhancing responsiveness to the public and cutting costs — without compromising quality. Companies such as Apple, Amazon, BBC, 3M and Geico have made business process improvement part of their culture, making them more productive, profitable and successful. Their clients say this is reflected in their service.
This course will help you better understand service and provide exceptional results to your internal and external clients, whatever your place in the organization. The simulation exercises will allow you to explore “how to” issues, so that you can apply the tools and techniques covered to your own processes, to achieve efficiencies and meet clients’ needs. You will begin to understand the mix of process improvement tools that help organizations deliver results, as well as which techniques to use when and how to get started, all without adding to your workload.
Business Process Improvement: An Introduction is about focusing on what makes a difference in delivering value to clients.
Prerequisites: None. However, this course is a prerequisite for attending the other courses that are part of the certificate.
This course can provide up to 6 PDUs / contact hours towards attaining or maintaining the Project Management Professional (PMP) designation. Participants must submit the request to PMI via the Continuing Certification Requirements System (CCRS).
Professional Development Units are allocated according to the number of training hours completed by the student and may be granted by increments of 0.25 PDU for each 15 minutes of training. A participation certificate will be given to students who attend a minimum of 75% of the course.